This position must meet all requirements of Horseshoe Baltimore Security but will be primarily posted in a Security vehicle patrolling the Parking garage and outdoor areas throughout an eight-hour shift. This position must: • Have a valid Maryland Driver’s license with good driving record and no prior suspensions of driving privileges, (MVR will be reviewed.) • Be a responsible and safe driver that is highly alert and safety conscious. • Be a responsible, independent worker that can spend their work hours in a vehicle or foot patrol by themselves. • Be excellent at de-escalation and safety awareness. • Be outside in hot, cold, or inclement weather conditions for long periods of time. • Have good communication and service skills in dealing with guests and other employees. • Enforces company security/safety regulations. • Guards transfer of money and chips from Change Booth to Main Cage. • Performs all security/safety related duties. • Represents company and its property to ensure all Casino regulations are adhered to at all times. • Consistently demonstrates superior customer service skills by displaying outlined service behaviors. • Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. • Creates an atmosphere of luck and celebrates guest’s wins. • Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. • Anticipates needs and provides fast, flawless service. • Checks for satisfaction and effectively resolves service breakdowns when they exist. Must be 21 years of age · Must be able to work any day of the week and any shift · Must present a well-groomed appearance · Must be able to work independently · Must be able to sit, stand, or walk for long periods of time · Must be able to respond calmly and make rational decisions, when handling customer and employee conflicts · Must possess excellent written and verbal communication skills · Must possess the ability to interact in a professional manner with the general public