• Handle customer accounts and outstanding receivables • Contact customers for payment status and details • Resolve payment-related queries and disputes • Maintain quality, productivity, and customer service standards • Demonstrate ownership and sound decision-making • Effectively manage workload and priorities • Follow up with customers for outstanding payments • Make collection calls and obtain payment commitments/details • Resolve disputes and account-related queries • Maintain accurate records of collection activities • Prioritize and manage assigned accounts • Escalate complex or unresolved issues appropriately • Meet collection, quality, and productivity targets • Provide professional customer service • Use Excel and other systems for tracking and reporting • Collaborate with internal teams for account resolution Graduate in accounting or equivalent. 0 - 5 Years