Investor Services Assistant Vice President Overview • The Investor Services Assistant Vice President will manage client relationships, ensuring superior service and timely delivery of accurate information. • Oversee client portfolios comprehensively, from initiation to completion, ensuring seamless operations and satisfaction. • Develop and maintain strong relationships with fund stakeholders, enhancing collaboration and trust. • Ensure compliance with AML regulations and adherence to performance fee calculation standards. • Process subscriptions, redemptions, and other investor activities with precision and efficiency. • Provide prompt responses to client and investor inquiries, maintaining high service standards. • Collaborate with external auditors to prepare year-end financial statements for funds. • Work closely with the Compliance Officer to ensure adherence to AML procedures. • Review and approve payments, ensuring accuracy and compliance with regulations. Investor Services Assistant Vice President Key Responsibilities & Duties • Manage a select number of client relationships, ensuring superior service delivery. • Understand and apply knowledge of fund structures, investment strategies, and compliance regulations. • Process investor activities, including subscriptions and redemptions, efficiently and accurately. • Respond promptly to client and investor queries, maintaining high service standards. • Collaborate with auditors for year-end financial statement preparation. • Ensure compliance with AML procedures and regulatory requirements. • Review and authorize payments, ensuring compliance and accuracy. • Define and manage projects to enhance processes and improve product offerings. • Maintain excellent written and oral communication for effective stakeholder engagement. Investor Services Assistant Vice President Job Requirements • Minimum of 5 years in an Investor Services role within a Hedge Fund Administrator. • At least 2 years of management experience, demonstrating leadership capabilities. • Bachelor's degree in Business, preferably with a focus on accountancy or finance. • Proficiency in AML regulations and compliance procedures. • Experience with Mantra by Deep Pool is advantageous. • Strong written and oral communication skills for effective client interaction. • Ability to manage client-specific requests and improve product offerings. • Knowledge of fund structures, investment strategies, and performance fee calculations. • Experience in financial statement preparation and collaboration with auditors.