Overview: Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies. Responsibilities: This position is responsible for: Operational • Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level provided where necessary. • For selected staff, support Vendor Logistics Program to secure new businesses and deepening business relationships with current customers. Stakeholders Management • Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner. Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met. • Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers’ satisfaction. • Develop and maintain strong relationships with customers to promote repeating business and customer loyalty. • Work collaboratively with cross-functional teams to achieve common goals and objectives. • Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately. • Maintain and build strong relationships with vendors and suppliers. Insights and Reporting • Generate and analyze reports on order fulfillment metrics and identify areas for improvement. • Identify areas for improvements in current processes and provide suggestions for improvements. Work with Supervisor/Manager to execute initiatives to improve order fulfillment processes and increase efficiency. • Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately. Experience: General Experience • Minimum 3 years of relevant work Managerial Experience • Not applicable The hourly wage for this position is $27.00, plus shift differential. Work Schedule - Monday - Friday, 3rd Shift, 10 p.m. - 6:30 a.m. Candidates are eligible for the following benefits: • Vacation • 6 days sick time • 8 paid holidays • 1 paid "Personal Holiday" • Company Bonus Plan • 401(K) SAVE Plan • Annual Fixed Contribution • Medical, Dental, Vision, and Life & Disability coverage • Voluntary Benefits • Accident/Critical Illness/Hospital Indemnity Benefits • Tuition reimbursement and student loan assistance • Employee Assistance Program (EAP) • Health Savings Account (HSA) with employer funding and wellness incentives • Flexible Spending Account (FSA) • Employee Referral Program