Job Track Description: • Performs business support or technical work, using data organizing and coordination skills. • Performs tasks based on established procedures. • In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile • Developed proficiency in a range of processes or procedures through job-related training and experience. • Completes a variety of atypical assignments. • Works within defined processes and procedures to find the appropriate approach for new assignments. • Acts as an informal resource for colleagues with less experience. • Completes work with a limited degree of supervision. Functional Knowledge • Has developed skillset in a range of processes, procedures, and systems. Business Expertise • Understanding of how best teams integrate and work together to achieve company goals. Impact • Impacts a team, by example, through the quality service and information provided. • Uses discretion to modify work practices and processes to improve efficiency and achieve results. Leadership • May provide informal guidance to junior team members. Problem Solving • Ability to problem solve, self-guided. • Evaluates issues and solutions to provide the best outcome for clients and end-users. Interpersonal Skills • Clearly and effectively exchanges information and ideas. Responsibility Statements • Completes more complex validations, application of logical and analytical skills. • Makes choices on finalizing, approving, or rejecting documents/cases. • Follows up on inquiries to update additional data requirements. • Acts as Subject Matter Expert. • Mentors new hires and provides training support. • Performs complex tasks according to client guidelines. • Identifies adverse events and reports to the client. • Completes work with limited supervision. • Performs other duties as assigned. • Complies with all policies and standards.