• Handle Personalized Service Requests of Affluent (Solitaire) Customers and Deliver TAT. • Ensure Strict Adherence to Regulatory Requirements for Affluent Customer Segment. • Coordinate with Internal Teams – CPC / RPC / Investment Desks for Execution of Service Requests of Affluent Customers. • Manage Complaints and Ensure Resolution within TAT. • Ensure Higher Customer Wallet Share through Service to Sales Cross-Sell and Deepening of Banking Relationship. • Deliver Performance on Service-Quality Scorecard • Visit Customers for Service Related and Profilers. • Excellent written and oral communication skills • Excellent Communication Skills with Customer Service Orientation. • Courteous, Patient and Polite. • Team Player. • Knowledge of Microsoft Excel. • Understanding of Banking Norms and Processes.