Assistant Branch Manager - Inbound (Branch Banking Service) | Kotak Mahindra Bank - Job Description Role Purpose: The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency. [role.com], [in.linkedin.com] Key Responsibilities • Oversee daily branch operations and ensure smooth functioning. [role.com], [in.linkedin.com] • Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms. [role.com] • Authorize and verify customer transaction requests processed by branch staff. [role.com] • Monitor branch lobby management and customer queues to enhance service quality. [role.com] • Handle cash operations, foreign exchange (FX), and related banking services within approved limits. [role.com] • Resolve customer complaints and ensure timely closure within defined TATs. [role.com] • Ensure accurate account-opening documentation and compliance checks before submission. [role.com] • Support branch business goals through customer engagement and relationship management. [in.linkedin.com] Preferred Skills • Banking operations knowledge • Customer service excellence • Team handling and leadership • Audit & compliance management • KYC/AML understanding • Communication and problem-solving skills • Operational risk management [role.com], [apna.co] Eligibility • Graduate in any discipline (Banking/Finance preferred). • Experience in branch banking operations, customer service, or retail banking. • Knowledge of banking regulations and processes • Oversee day-to-day branch operations, ensuring smooth and efficient functioning. • Ensure strict adherence to bank policies, audit standards, and regulatory requirements. • Authorize and verify system inputs for customer transactions and service requests done by subordinates. • Manage branch lobby and customer queues to enhance service delivery. • Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits. • Address and resolve customer complaints within defined turnaround times (TAT). • Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.