🌟Client Liaison - Disability Benefits– Remote - Anywhere in the US 🌟 Work from anywhere while making a real impact! Why you’ll love this role: ✅ 100% remote – work from your favorite spot ✅ Make a real impact on employees’ lives ✅ Join a team that’s passionate, supportive, and fun The Client Liaison — Disability Benefits supports assigned clients by managing disability benefit workflows and resolving client inquiries. This role conducts root cause analysis, recommends solutions, and collaborates with cross-functional teams to ensure effective and timely issue resolution. ✅ Bring your energy, expertise, and ambition. Apply now and let’s make success happen together! • Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes). • Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues. • Researches and answers questions or issues received in their assigned client's custom inbox. • Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes. • As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to, workflow, correspondence or email needs for assigned clients. • Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients. • Jointly responsible for business retention with assigned Clients in conjunction with internal peers. • As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings. • Performs other projects as needed. • Upholds the Crawford Code of Conduct. • Bachelor's degree or an equivalent combination of education and work experience. • Minimum of five years' experience providing long term disability administration and functional support • Minimum of three years' experience in a key client-support role. • Experience managing or handling Disability or Leave claims operationally. • Experience working with mid to national size client's disability/leave programs in a client-facing position. • Effective verbal and written communication skills. • Good interpersonal skills; ability to work with people at all levels of an organization. • Good time management abilities. • Excellent attention to detail. • Strong analytical and problem solving ability. • Good organization and ability to reprioritize activities as needed. • Must complete continuing education requirements as outlined by Crawford Educational Services. #LI-DV1