Under general supervision, coordinates patient referrals, authorizations, scheduling, and related administrative processes to ensure timely access to care. Serves as a liaison between patients, providers, clinics, and external organizations while maintaining accurate referral and patient records Leads or mentors lower level team members. • Receive, process, and track incoming and outgoing referrals. • Coordinate appointments and schedules with internal and external providers. • Obtain and document insurance authorizations and pre-certifications as required. • Collect and maintain required demographic, insurance, and referral documentation. • Monitor referral work queues and follow up on outstanding referrals. • Communicate appointment information, referral status, and administrative requirements to patients and referring offices. • Facilitate transmission of medical records, referral documentation, and supporting information. • Enter and update patient and referral information accurately in the electronic health record and applicable systems. • Maintain referral logs, reports, and other records as required. • Identify and escalate clinical questions, urgent symptoms, or patient concerns to licensed clinical staff according to established procedures. • May act as a team lead, creating a collaborative and respectful team environment and improving workflows. • Mentor new team members. • Maintain compliance with HIPAA, organizational policies, and regulatory requirements. • Participate in process improvement activities related to referral management and patient access. • Perform other duties as assigned. • Knowledge of medical terminology, referral processes, and insurance authorization requirements. • Ability to navigate electronic health records and scheduling systems. • Ability to operate a multi-line telephone system while providing excellent service • Strong organizational and attention to detail skills. • Ability to establish and maintain effective working relationship with patients, employees and the public. • Ability to maintain strictest confidentiality and adherence to all HIPAA guidelines/regulations. • Ability to team lead, creating a collaborative and respectful team environment and improving workflows. • Ability to mentor new team members. EDUCATION: • High school diploma or GED is required. PREFERRED: • Bilingual in English and Spanish.