WE LOVE OUR WORK. ESSENTIAL DUTIES AND RESPONSIBILITIES Additional responsibilities may be assigned as needed: • Present clean, organized menus to guests and inspect all menus regularly, replacing any that are worn or damaged • Maintain the professional appearance and cleanliness of the host stand and surrounding areas • Provide guests with accurate information regarding hotel and casino services, including dining options and hours of operation • Monitor guest wait times and identify large parties to ensure efficient seating and service • Answer incoming calls at the host stand and assist with reservations or inquiries • Oversee and support the completion of side work by team members • Address initial guest concerns or complaints professionally and promptly notify the manager on duty of any issues • Ensure smooth shift transitions by remaining on duty until properly relieved and communicating relevant information to incoming staff • Confirm that tables are properly set and ready for service at the beginning of each shift • Assist the manager with coordinating staff breaks as needed • Provide courteous and friendly service to all guests and team members BRING US YOUR BEST. QUALIFICATION REQUIREMENTS • Must be at least 18 years of age • High School Diploma or GED • Previous experience in a high-volume, full-service restaurant environment preferred • Strong organizational and interpersonal skills with the ability to manage guest flow and seating efficiently • Excellent verbal and written communication skills • Proficiency in basic math for handling guest counts and reservations • Professional, confident, and pleasant demeanor with a well-groomed appearance in accordance with company standards • Ability to build and maintain effective working relationships with guests, team members, and other departments • Thorough understanding of company and departmental policies, procedures, rules, and regulations. • Ability to read, write, and communicate effectively in English • Experience with MMS and MICROS systems preferred LANGUAGE SKILLS • Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English • Strong verbal and written communication skills to interact effectively with guests, team members, and management • Capable of conveying information clearly and professionally in high-pressure or fast-paced situations • Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy • Must be able to document incidents, complete reports, and follow written instructions precisely • Proficiency in communicating policies, procedures, and expectations to team members REASONING ABILITY • Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions • Strong problem-solving skills in standardized situations involving multiple variables • Capable of making quick decisions under pressure while maintaining guest satisfaction and safety • Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events • Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment • Must be able to prioritize tasks and manage time effectively during peak business hours • Ability to interpret and follow company policies, procedures, and regulatory guidelines • Maintains professionalism and discretion when handling sensitive or confidential information CERTIFICATES, LICENSES, REGISTRATIONS • Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations • Valid Clark County Health Card required. PHYSICAL DEMANDS • Regularly required to stand for extended periods and use hands to handle tools, equipment, and objects • Frequently required to reach with arms, speak clearly, and actively listen in a fast-paced environment • Visual acuity required, including close vision, color differentiation, and peripheral awareness • Ability to lift and move: • Up to 10 lbs regularly • Up to 30 lbs frequently • Up to 50 lbs occasionally (with assistance or equipment as needed) • Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spaces • May be required to navigate stairs, ramps, and uneven surfaces • Must be able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting WORK ENVIRONMENT • May be exposed to secondhand tobacco smoke • Fast-paced, high-energy atmosphere requiring excellent multitasking and communication skills • Frequent interaction with guests and team members in a dynamic customer service setting • May involve standing, walking, or moving for extended periods during shifts • Must be comfortable working in areas with varying noise levels, lighting, and temperature conditions • Flexibility required to work nights, weekends, holidays, and overtime based on business needs • Compliance with uniform and grooming standards is required • Must adhere to all company policies, procedures, and regulatory guidelines • Reasonable accommodations will be made for individuals with disabilities in accordance with applicable laws