Red Plains Veterinary Emergency + Referral is seeking a compassionate, dependable, and customer-focused Swing/Overnight Veterinary Client Service Representative (CSR) to join our team. This position is ideal for someone who thrives in a fast-paced veterinary environment and enjoys providing exceptional service to clients during evening and overnight hours. As the first point of contact for our clients, you will play a vital role in creating a welcoming experience while supporting our doctors and technical staff in delivering outstanding patient care. Some of the responsibilities you will own in this role: • Provide friendly, quality customer care to patients and clients • Process invoices payments • Answer phones, schedule appointments, and obtain all necessary medical history • Determine the status of the patient’s immunizations and tests • Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments • Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian • Accurately input data into computer software • This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change* Qualifications • Previous veterinary receptionist, veterinary client service, or veterinary hospital experience preferred. • Excellent customer service and communication skills. • Strong attention to detail with the ability to multitask in a fast-paced environment. • Knowledge of veterinary terminology is preferred. • Comfortable using computers and veterinary practice management software. • Ability to remain calm, professional, and compassionate during emergencies. • Dependable with excellent attendance and punctuality. • Must be available to work swing and/or overnight shifts, including weekends and holidays as needed. Benefits • Paid time off • Health insurance • Dental Insurance • Vision insurance • Employee discounts • Flexible schedules • 401K with company match • Training and Career development Why Join Red Plains Veterinary Emergency + Referral? • Work alongside a dedicated and supportive veterinary team. • Make a meaningful impact by helping pets and their families during critical times. • Opportunities for growth and continued learning. • Positive team culture in a collaborative hospital environment. • Competitive pay and comprehensive benefits for eligible employees.