The Quality Supervisor is responsible for ensuring the Conover plants produce products that meet or exceed required customer expectations. Ensures best practices are being followed throughout the site. The Quality Supervisor ensures the business’s equipment and processes operate at optimal levels and meet the needs of the organization. Coordinate quality processes and improvements from raw materials thru to finished goods. The goal is to assist the plant in reducing their defects and minimize or eliminate customer complaints. Quality Supervisor Duties and Responsibilities • Maintain site standard quality procedures, work instructions, form-controlled documentation, and training records. • The Quality Supervisor will assist the Quality Manager with Root Cause Analysis on customer complaints, product testing, reporting third party testing and certification work with production and warehouse personnel on quality issues with product or packaging. • Responsible for ensuring that the product manufactured meets the Company’s finished product, quality and safety expectations, per customer and legal requirements. • Support Quality sample management. • Perform internal audits of the manufacturing processes to ensure capabilities and expectations are met. Support process audits as needed (some local traveling required). • Ensure accurate and up-to-date records of quality control activities. • Perform various lab testing duties when necessary for other departments when necessary. • Testing, monitoring and reporting quality from production batches. • Testing, calibrating, and maintaining equipment for quality checks. • Maintain lab records, supplies, and product retains for Quality, Technical, and R&D departments. • Help manage rework program to reduce overall scrap rates. • Procure and maintain COAs for raw materials and finished goods • R&D testing for erosion control and horticulture. • Perform other duties as assigned. Quality Supervisor Qualifications • Excellent verbal and written communication skills • Ability to build and maintain relationships with a wide range of people and personalities. • Ability to multi-task, prioritize, and manage time effectively. • Strong PC skills, including proficiency with MS Office products. • Self-motivated and detailed-oriented. • Strong listening and critical thinking skills. Education and Experience • 3-5 years’ experience QA/QC in a manufacturing environment • Minimum 3 years relevant leadership experience. • Experience working in a QMS in a manufacturing environment. • Great attention to detail with accuracy, especially regarding product specifications. • The ability to remain calm in a fast paced, high-volume environment. Language Skills: • Ability to read, write, and speak English. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to talk or listen. • Required to stand, walk, and use hands to fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch, climb or crawl. • Ability to lift and/or move up to 50 pounds. • May require more than 40 hours per week to perform the essential duties of the position. • The individual possesses fine hand manipulation (keyboarding) skills. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Office setting with frequent exposure to a manufacturing environment • The temperature will vary from hot to cold, depending on the weather and location. • Must be able to adapt to the noise level of a manufacturing setting, which is usually moderate to heavy. • This role routinely uses standard office equipment. • Hands-on engagement with employees, leaders, and internal teams