Location This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States Role Summary A Nursery Sales Associate contributes to driving sales by naturally engaging the customer on common interests in home décor & gardening. They uphold terrain’s four promises: to welcome, to inspire, to inform, and to appreciate our customer. Role Responsibilities Customer Experience • Exceeds customer expectations by building genuine, long lasting relationships through personalized attention; actively shares details to promote terrain’s unique events • Shares product knowledge, new arrivals, and current trends to inform the customer and inspire their indoor and outdoor spaces • Delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction Teamwork + Communication • Contributes to the store by being positive, respectful, and helpful to others • Actively participates in daily meetings and projects; exhibits strong understanding of home and garden style that is reflective of the terrain brand • Takes initiative and works productively with the team to achieve common, collaborative goals Visual + Business Operations • Upholds visual and operational standards while keeping the focus on the customer; supports team members across departments to maintain product standards and inspirational displays • Assists leadership team in receiving and placing new product; supports customer in-store, curbside, and local delivery • Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store Role Qualifications • Terrain brand fan • Experience in customer service • Horticulture understanding • Willing and able to work outside in all weather conditions • Basic knowledge of home décor trends & gardening • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores Pay Range USD $17.50 - USD $17.50 /Hr. US EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.