Salary Range: $60,778.00 (Min.) - $75,950.00 (Mid.) - $91,166.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. Job Summary The Managed Long-Term Services and Supports (MLTSS) Program Specialist II is actively engaged in all facets of MLTSS operational, strategic and system related initiatives. The Program Specialist supports MLTSS department’s needs by organizing ongoing programs and process improvement efforts, providing operational and program support, essential building of pieces of program efforts as required by federal, state and organizational guidelines. The Specialist is responsible for the training and education of both internal and external audiences. This position ensures that deliverables are completed and on time by conducting thorough follow-up and holding stakeholders accountable to deliver tasks on time. Duties Supports initiatives and monitoring of program deliverables as assigned in collaboration with senior level positions and management as appropriate. Builds cross-functional relationships and partnerships across the organization as appropriate and needs to complete programs assigned timely and within scope. Maintains and monitors accurate working knowledge of Program contracts, regulations, and requirements and ensures responsible parties are compliant with requirements by conducting quality control and reporting activities. Updates and develops departmental materials (i.e. Job Aids, Reference Guides, Correspondence, Presentations, Desktop Procedures and Policies) accurately and on time by partnering with Subject Matter Experts, Legal, Compliance and stakeholders within MLTSS and other departments as appropriate. Conducts process improvement and research activities in areas such as customer satisfaction and best practices. Utilizes data reports to identify gaps, discrepancies and trends. Provides training on appropriate topics or finds resources to conduct training and evaluates the effectiveness of the training using defined metrics and evaluation tools, post-test or observation. Represents L.A. Care at community events, community meetings and health fairs sponsored by L.A. Care and outside organizations. Plans, coordinates and organizes meetings and/or events to include developing meeting summaries/minutes, issues logs, etc. Prepares agendas for meetings. Performs other duties as assigned. Duties Continued Education Required Associate's Degree Education Preferred Bachelor's Degree In lieu of degree, equivalent education and/or experience may be considered. Experience Required: At least 2 years of demonstrated experience working with low economic status populations, and diverse communities in settings such as community-based organizations, social service agencies or civic organizations. At least 2 years of program coordination experience or process improvement. Experience in document management, transcription, and other administrative procedures. Preferred: Training delivery and/or design experience. Skills Required Strong group facilitation skills and enthusiastic team player. Exceptional ability to collaborate and build partnerships. Ability to work effectively both independently and as part of a team. Demonstrated ability to problem-solve and troubleshoot all project issues in a timely manner. Detail oriented with strong organizational skills and strong time management skills. Ability to work in fast paced, multi-tasking situations. Ability to produce deliverables and tasks with high accuracy and on time. Ability to work on tight deadlines. Excellent verbal, written, communication and presentation skills. Moderate to Advance competency in Microsoft applications including Word, Excel, PowerPoint, Outlook, Visio and SharePoint. Preferred: Demonstrated project management skills. Licenses/Certifications Required Licenses/Certifications Preferred Required Training Physical Requirements Light Additional Information Required: Travel to offsite locations for work. Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L.A. Care offers a wide range of benefits including • Paid Time Off (PTO) • Tuition Reimbursement • Retirement Plans • Medical, Dental and Vision • Wellness Program • Volunteer Time Off (VTO)