Objective of job: • To assure customer service and satisfaction as it pertains to product quality of wire harnesses. • To act as a communication link in addressing customer complaints. • To assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff, and plant technical & quality specialists. Principal activities: • Responds to customer complaints for wire harnesses products. • Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material. • Monitors progress to ensure that customer requirements and deadlines are met for every activity such as, inspections/reworks/engineering changes. • Documents and communicates all rework/inspection actions performed at customer’s site and manufacturing locations pertaining to customer complaints and Draexlmaier internal quality issues. • Check and analyze all the reject parts and coordinates returns of defective products if needed. • Works closely with BMW line workers attending to their concerns pertaining to harnesses in effort to prevent possible future defects. • Acts as the first point of contact to the customer regarding product quality (wire harnesses & other issues, as required) • Performs tasks related to rework area, as assigned by the supervisor. • Documents and reports the rework activities for wiring harnesses. • Directs the upgrading of equipment to ensure timeliness and customer satisfaction. • Maintains functionality of the rework area and in charge of the inventory of components at BMW and Draexlmaier cabinets. Keep an active inventory by ordering used and new released parts. • Performs any additional tasks pertaining to customer quality, as assigned by the supervisor • In charge of reviewing all the issues reported by the customer, and work on providing the suitable information for both parties involved. • Provides information for the rework minutes incidents. • Utilizes previous field experience to suggest improvements and to serve on continuous improvement. Job Requirements: • Self motivated, should not require supervision. • Good root cause analysis and problem solving skills. • Associatess Degree preferred. • Minimum of 2 years in Quality, Engineering or Customer Liaison experience. • Ability to read and understand English. • Blue print experience is a plus! We are looking forward to your application. Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: O-AM1-TEP17