Job Title Federal Work Study Student: Library- Information Desk Agency East Texas A&M University Department Library Proposed Minimum Salary Commensurate Job Location Commerce, Texas Job Type Student Worker Job Description Undergraduate Employment – Library Information Desk Purpose of Position: To provide excellent front-line customer service to a full range of library users. Essential functions: • Provide excellent customer service by assisting faculty, staff, students, and community borrowers with informational and directional queries and checking in and out books and other library materials. • Direct customers to other departments and areas of the university when appropriate. • Handle routine requests for supplies and help with library printers, photocopiers, and other library technology equipment; troubleshoot equipment and report issues as needed. • Assists with the maintenance of general stacks, including shelving, shelf reading, and shifting of collection. • Other duties as assigned. Qualifications: Requirements and Skills: • Must be currently enrolled as an undergraduate student at Texas A&M University-Commerce. • Must be available on weekends and in the evening. • Basic computer and typing skills. • Basic phone operations (answering, holding, and transferring). • Basic organizational skills. • Perform accurate and detailed work. • Ability to work as a team member toward the common goals of the library and university. • Ability to provide excellent customer service. • Basic tasks for opening/closing the library. • Ability to navigate the library website and booking software. • Ability to assist with monitoring building use and enforcing library policy. • Physical: Ability to move (push, pull, lift) medium to heavy weight (20-50 pounds) books, boxes, book trucks or similar items • Ability to handle material, which may contain dust, mold, or mildew. Preferred Education and Experience: • Previous working experience in a library or customer service related position. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.