Overview American Structurepoint is looking for a Summer Intern in our IT Group. The internship would be located in our Indianapolis, IN Design Center. When you join American Structurepoint, you gain more than a career. You become part of a culture of talented and passionate people who take pride in our work. We make the impossible happen for our clients who want help building and bettering their communities. We live by our values—excellence, respect, integrity, innovation, and social responsibility. We invite you to explore opportunities to join our team and help us improve the quality of life for the communities we serve! Why choose American Structurepoint for your internship? • Annual Intern Day for all American Structurepoint Interns from each Design Center • Learn from qualified staff and build long-term relationships • Ability to cross-train or shadow with other departments within our firm • Professional development and mentorship • Potential for Full-Time roles opportunities upon graduation • Collaboration on high-profile real-life projects in your community • Scholarship and networking opportunities Responsibilities Responsibilities in our IT Group: • Provide technical support for desktop and laptop hardware and software issues, including installation, configuration, and troubleshooting • Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software • Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve technical issues • Provide excellent customer service and effectively communicate technical solutions to non-technical users • Complete documentation on ticket solutions • Other duties as assigned Qualifications Qualifications: • In the process of obtaining an associate or bachelor’s degree in the field of IT • Knowledge of Windows operating systems and applications • Experience with hardware and software installation, configuration, and troubleshooting • Excellent customer service and communication skills • Strong problem-solving and analytical skills • Ability to work independently and as part of a team American Structurepoint is an equal employer opportunity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.