Position Summary The iCRYO Edgewater Center Manager is responsible for the day-to-day operation and performance of the center. The Manager leads the team, ensures an exceptional client experience, drives membership and revenue growth, maintains a safe and professional facility, and keeps ownership informed of center performance. This is a hands-on leadership position for someone who enjoys working with people, motivating a team, solving problems, and helping grow a wellness business. Primary Responsibilities Center Operations • Oversee daily center operations, staffing, scheduling, opening/closing procedures, inventory, and facility needs. • Ensure services are delivered consistently, professionally, and according to iCRYO protocols. • Maintain a clean, welcoming, organized, and properly functioning center. • Coordinate equipment maintenance and vendor needs when necessary. Team Leadership • Lead, schedule, train, and support center staff. • Establish clear expectations for customer service, sales, attendance, professionalism, and job performance. • Provide ongoing coaching and address employee issues promptly. • Create a positive, accountable, team-oriented work environment. Client Experience • Ensure every client receives a welcoming, professional experience. • Resolve customer concerns and follow up when necessary. • Help build long-term relationships with members and regular guests. • Ensure staff accurately explains services, memberships, pricing, and protocols. Sales & Membership Growth • Take ownership of center sales performance, including memberships, packages, renewals, upgrades, and lead follow-up. • Track leads, conversions, memberships, retention, and other key sales metrics. • Coach staff on effective, professional sales conversations. • Work with the Community Outreach Leader and ownership on promotions, partnerships, events, and local marketing opportunities. Performance & Reporting • Track key center metrics including revenue, memberships, leads, conversions, payroll, expenses, and client retention. • Provide ownership with regular, accurate reporting on center performance. • Identify problems and opportunities and recommend solutions. • Maintain complete transparency regarding center expenses, transactions, systems, records, passwords, and other business information. Safety & Compliance • Ensure team members follow required safety procedures, screening protocols, documentation requirements, and equipment guidelines. • Ensure appropriate staff certifications and training remain current. • Work closely with the Lead Nurse regarding clinical services and medical concerns. • Escalate issues outside the Manager's scope to the appropriate licensed professional or ownership. Qualifications We are looking for someone who has: • Previous management experience in hospitality, fitness, wellness, retail, healthcare, or another customer-focused business. • Strong leadership and communication skills. • Proven sales and customer-service ability. • Experience managing employees and schedules. • Comfort reviewing basic business metrics and reports. • Strong organizational skills and personal accountability. • The ability to work independently while maintaining open communication with ownership. Experience in wellness, fitness, recovery, spa, or membership-based businesses is preferred but not required. What Success Looks Like A successful Center Manager creates a center where clients want to return, employees want to work, sales consistently improve, operations run smoothly, and ownership always has a clear understanding of how the business is performing.