Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties. JOB SPECIFIC RESPONSIBILITIES: • Provide an exceptional customer experience. • Call customers to advise about changes or cancellations of scheduled runs. • Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service. • Responsible for cash management and compliance. • Operates cash register and/or credit card equipment. • Sells and processes ticket orders via telephone, internet, and over the counter. • Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box. • Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see. • Assist customers with luggage ID tag and transfer to luggage compartment. • Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay. • Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies • Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins) • Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles • Assist with cleanliness of Driver dorms (certain locations) • Other duties assigned by Manager EXPERIENCE: 2 years of job-related experience Bilingual (English/Spanish) PHYSICAL DEMANDS: Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly. We offer benefits: • Medical Insurance • Dental Insurance • Vision Insurnace • Life Insurance • Aflac • 401k • And many more!!!!!!!