Position Summary The EMS Manager serves as a key leader responsible for the oversight and coordination of emergency medical services operations, emergency management, personnel, and resources. This position ensures the delivery of high-quality, efficient, and patient-centered pre-hospital care while aligning with organizational goals and regulatory compliance. Must be open to working a weekend day and some holidays. This position is accountable for the following same functions as an EMT, AEMT, or, Paramedic with the addition of: • Directly oversee the EMS division supervisors and division employees. • Provides a catalyst for absolute professionalism, integrity, confidentiality, and competency with patients, their families, the public, other agencies, coworkers, and REMSA management. • Ensure compliance with all federal, state, and local regulations, clinical protocols, and industry standards. • Monitor performance metrics, quality assurance processes, and clinical outcomes to support continuous improvement. • Set goals and ensure compliance with the Company's vision and mission. • Monitoring employee productivity and providing coaching, mentoring, performance reviews, constructive feedback and/or corrective action as needed. • Supports the company’s Leadership Code of Conduct through one’s own actions and encourages the same from peers. • In coordination with the EMS Director, establishes and oversees department policies and procedures. • Develop and maintain the organization’s Emergency Operations Plan (EOP), Continuity of Operations (COOP), and related emergency management planning and response procedures. • Assist or coordinate disaster planning, internal training, and response drills, tabletop exercises, and after-action reviews in coordination with area hospitals and first response agencies • Manage via the philosophies and culture of REMSA, supporting exceptional clinical performance, customer service, diversity, and innovation. • Make sound decisions based upon the STAR CARE values-based decision model. • Continuously and appropriately communicate and update other managers and crew members. • Seek appropriate input from all areas of the organization. • Work with all managers to continuously improve crewmember job satisfaction. • Work with news media, REMSA public relations firm to maintain REMSA’s positive image within the communities it serves. • Coordinate training of new employees and EMS Supervisors. • Provide Monthly reports outlining activities and projects. • Oversight of day-to-day operations in the field. • Ensure adequate shift coverage and staffing. • Work with the risk manager and safety committee on workplace safety issues. • Perform periodic safety inspections. • Perform all tasks in the “areas of responsibility” in a timely manner. • Work with EMS Director and other managers on budgetary issues. • Make recommendations for improvement of service in all areas of the operation. • Respond to all MCIs as a member of the management staff. • Support public education and community relations’ activities. • Work with the business office to maximize cash flow and protect the fiscal health of the organization. • Work with Education, Training and CQI, and other managers to achieve the goals of the organization. • Develop positive relations with the referring fire departments, physicians, hospitals, Ski patrols and other agencies. • Drives and operates ambulances and other company vehicles safely, in accordance with established emergency driving guidelines. • Other duties as assigned. Qualifications/ Experience Requirements • Five (5) years high performance EMS service experience required. • Bachelor’s degree in emergency management, Public Health, EMS Administration, Business Administration or related field preferred. • Supervisor experience required; manager experience strongly preferred. • A minimum certification of NREMT is required, Paramedic or RN highly desired. • A minimum of two (2) years EMS management level experience is required for candidates fulfilling the clinical certification above at the NREMT (EMT & AEMT) level. • A self-starter requiring no oversight. • Must possess an ability to make critical decisions based upon objective findings. • Outstanding interpersonal skills with the ability to build relationships for employee coaching and development. • Must be able to handle customer and employee complaints using established guidelines and common sense. • Must possess excellent written and verbal communication skills. • ICS 100 & 200 Certifications required. ICS 300 & 400 to be obtained upon hire. Supervision Exercised Exercises direct supervision over EMS Supervisors and Ground Operations staff.