• Build and maintain strong, long-term relationships with corporate clients through regular communication, proactive support, and effective account coordination. • Serve as the primary point of contact for corporate clients, trainers, and internal stakeholders, ensuring clear communication and alignment on training objectives, expectations, and timelines. • Coordinate and manage corporate training programs end-to-end, including planning, scheduling, participant coordination, and execution across multiple clients. • Manage participant coordination for online certification programs and corporate training initiatives, ensuring timely communication and a seamless learning experience. • Coordinate trainer allocation, session scheduling, and calendar management to ensure optimal resource utilization and smooth program delivery. • Monitor training quality and participant experience, proactively addressing concerns and ensuring consistent service standards. • Conduct post-training follow-ups with corporate clients and participants to gather feedback, evaluate training effectiveness, and identify opportunities for continuous improvement. • Coordinate and provide operational support for face-to-face retail training batches, ensuring effective scheduling, participant communication, and smooth execution. • Maintain and regularly update the internal trainer calendar, ensuring accurate scheduling, trainer availability, and coordination across training programs. • Collaborate with internal departments to resolve operational challenges, streamline coordination, and ensure the timely delivery of training programs. Requirements • Minimum of 5 years of experience in corporate client servicing, customer relationship management, training coordination, or a similar client-facing role. • Strong verbal and written communication skills, with the ability to interact professionally with corporate clients, trainers, participants, and internal stakeholders. • Proven ability to build and maintain client relationships while delivering a high standard of customer service. • Experience coordinating training programs, managing schedules, and handling multiple clients or projects simultaneously. • Strong organizational, planning, and time-management skills, with the ability to prioritize competing requirements and meet deadlines. • Demonstrated ability to resolve client concerns, manage expectations, and address operational challenges proactively. • Ability to coordinate effectively with cross-functional teams and manage stakeholder expectations throughout the training lifecycle. • Proficiency in MS Office applications, calendar management, and CRM or other training management systems. • Strong attention to detail and the ability to maintain accurate training records, participant information, and trainer schedules. • A proactive, customer-focused approach with a commitment to training quality, client satisfaction, and continuous service improvement.