The Digital Laboratory Technician position is responsible for, but not limited to, managing cases and designing custom dental prostheses for Vulcan Custom Dental and both laboratory and clinical customers. This position shall be responsible for processing daily orders to customer specifications, including but not limited to participation with IQ/OQ/PQ's for new software, products and process validations. Secondary activities will include: customer support as relates to dental prosthetics, dental surgical guides, and various dental surgical treatment planning software. Also supports other digital dentistry manufacturing initiatives as established with manager. Essential Duties and Responsibilities: • Scan Cases for CAD design work • Perform CAD design of dental prostheses per customer specifications • Completes all work in accordance with the Vulcan Quality Manual • Ensures established turnaround times for product are achieved • Provides customer support as it relates to CAD/CAM prosthetics and surgical guides • Coordinates cases with customers as they are received through Customer Care, processed through various software, and distributed physically throughout Vulcan • Provides support and training to Vulcan customers, partner companies, and online • Participates in CAD production-related qualifications including Installation, Operation, and Process Validation • Works with outside suppliers as needed • Investigates and addresses customer complaints Qualifications: • Strong computer skills required • Experience designing crowns, copings, bridges, models and abutments in 3Shape, Exocad, Dental Wings or equivalent software preferred • Know and understand tooth morphology desired • Experience with IOS scans and importing files from various scanner software platforms desired • Must be comfortable in production environment where production quotas are mandated Education and/or Experience: • High school Diploma Required • Dental Lab/medical device experience preferred • Knowledge of 3Shape, Exocad, and Dental Wings (DWOS) software usage preferred Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.