Full-time and part-time shifts are available. Shifts are 7am-3pm and 3pm-11pm. Responsibilities • Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard. • Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. • Have knowledge about room rates, packages, discounts and promotions and know how to handle each. • Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel. • Provide the highest quality of service to the customer at all times. • Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings. • Greet and register guests and provide assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations. • Have working knowledge of reservations and procedures, take reservations, and know the cancellation procedures and the walk policy. • Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. • Communicate with incoming shift by logging pertinent information in the Pass On Log. • Ensure that all cash, check, and misc. departments are in balance at the end of each shift. • Check all credit cards to ensure they are valid. Use Telecheck cashing services to ensure all checks are valid. • Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel. • Receive and transmit mail, phone and written messages for guests on a confidential basis. • Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions. • Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures. • Handle special service requests including securing of guest valuables in safety deposit boxes. • Be very knowledgeable of the hotels brand priority members program. • Have thorough knowledge of emergency procedures • Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department. • Be able to move luggage or packages weighing up to 30 pounds • Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times. • Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook. • Other duties, as assigned, which the employee is capable of performing. • Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the procedures the management team and company have established. • Have knowledge about all emergency procedures and know how to act on them. • Be flexible in regard to your work schedule. • Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations. QUALIFICATIONS • High school diploma or GED required; however post high school education or training preferred • Requires standing to a significant degree • Excellent customer service focus • Pleasant, professional, and helpful demeanor • Able to work a flexible schedule that will include nights, weekends, and holidays