Location: Clevelander Hotel South Beach Summary: Housepersons maintain the cleanliness of guest floor corridors, foyers, stairwells, and public areas, while supporting room attendants in upholding high standards of quality and service. Duties and Responsibilities: • Provides and supplies all housekeeping carts with appropriate levels of linens and towels in compliance with property standards. • Removes soiled linens and trash from rooms upon stripping. • Collects and takes all soiled linen to laundry room at the end of shift for laundry pick up and cleaning service. • Participates in restocking linen on floors as necessary. • Hallways and stairs must be cleaned daily. This may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors, carpet, and tile floors as required. • Cleans and maintains common areas, including the employee elevators, which must be in order and clean. • Floor closets must be organized and cleaned. • Perform deep/general cleaning as scheduled on business needs. • Ensures work area is clean and clear of standing water, debris, or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively. • Follow proper hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. • Reports all accidents and injuries promptly. • Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow-up with guests is performed in a timely manner to maintain a high level of guest satisfaction and quality service. • Maintains and ensures compliance with all policies and procedures. • Maintain regular attendance in compliance with company standards and scheduling, depending upon the hotel's needs. • Maintains a friendly, cheerful, and courteous demeanor always. • Contributes positively to the team within the department. • Participates in ongoing training. • Assist with projects assigned by the manager. • Performs other duties as assigned. Minimum Qualifications: • Bilingual (English/Spanish) preferred. Knowledge, Skills, and Abilities: • Ability to work under pressure in a fast-paced environment. • Ability to be proactive and multi-task. • Ability to verbally communicate with others. • Knowledge of general housekeeping practices, with the ability to follow safety guidelines and maintain professional behavior. • Strong interpersonal, organizational, and time management skills. • Ability to take directions from others and work for long periods of time.