Integrated Technology Systems is a growing MSP based in New York City that delivers high-quality IT support to professional services firms. We’re looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC. What You’ll Get • Base salary starting at $55k+ • Quarterly bonuses • Health insurance and PTO • 401(k) starting in your second year • A collaborative team focused on high-touch service and modern IT solutions What You’ll Do • First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation • User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows • Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android) • First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2 • Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks • Resolve L2/L3 issues where solutions are already documented, as a path to advancement • Participate in project work, on-site and remote support, and the on-call rotation What You Bring • 1+ year of MSP or comparable help desk experience • Experience with a PSA or ticketing system (ConnectWise preferred) • Working knowledge of Windows 11 and Microsoft 365 administration • Familiarity with Entra ID/Azure (we will train as needed) • macOS experience preferred • iOS/Android device support and MDM familiarity • Networking fundamentals: TCP/IP, DNS, DHCP, VPN • Exposure to RMM toolsets and endpoint security tools a plus • Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102 • Strong customer service and phone presence • Thrives in a fast-paced, learning-focused environment Next Steps Apply with your resume OR Get a head start here: https://www.ondemandassessment.com/o/JB-MUYZCPAA0/landing?u=1110981