Company Description About Our Company • TSS Consultancy is a rapidly growing product-based company dedicated to delivering comprehensive solutions tailored to the unique needs of Fintech and Regtech organizations. Our mission is to fight financial crime through innovation and expertise. With a keen understanding of the market, we have developed cutting-edge products that set us apart in the industry. • Our commitment to excellence has earned us the trust and partnership of some of the most prestigious institutions. We proudly serve 9 out of the top 10 brokers, 4 out of the top 5 private sector banks, and 3 out of the top 4 exchanges. Our client portfolio extends further, including leading financial institutions and regulatory bodies, reinforcing our reputation as a reliable and forward-thinking partner. • We have our vibrant offices in the cities of Mumbai, Rajkot and Gandhinagar. In our growing presence we currently have our clients across India, South Africa and USA. For more information : www.trackwizz.com Job Description About the position: The Head of Infrastructure will lead the design, operation, security and scalability of enterprise IT infrastructure across data centers, cloud platforms, networks and end-user computing. This role ensures high availability, performance, security, compliance and cost efficiency of technology platforms supporting business growth and regulatory requirements. Key Responsibilities: Data Center & Cloud Operations • Manage on-premises data centers, disaster recovery (DR) and hybrid/multi-cloud environments • Oversee DR drills, business continuity planning (BCP) and RTO/RPO compliance • Ensure 99.9%+ availability, performance and capacity planning • Optimize cloud costs through FinOps and vendor management Infrastructure Strategy & Leadership • Develop and execute an infrastructure strategy aligned with business objectives • Drive transformation across data center, cloud, network and end-user computing • Lead modernization initiatives including cloud adoption, automation, SRE and AIOps • Act as the senior escalation point for critical outages and incidents Network, Security & Resilience • Own enterprise network architecture (LAN, WAN, SD-WAN, VPN, Internet) • Collaborate with CISO on infrastructure security, IAM, PAM and Zero Trust frameworks • Protect systems against cyber threats such as DDoS and ransomware • Maintain a secure, resilient and segmented infrastructure Platform, OS & Middleware Management • Oversee Linux, Windows and Unix platforms • Manage middleware such as web servers, application servers, MQ and API gateways • Ensure patching, hardening, configuration management and standardization Service Management & Reliability • Implement and govern ITIL / ITSM processes • Define SLA, SLO, KPI and availability metrics • Drive Site Reliability Engineering (SRE) and automation initiatives • Lead problem management and root cause analysis (RCA) Vendor & Financial Management • Manage infrastructure vendors, OEMs and cloud providers • Lead contract negotiations, renewals, audits and cost optimization • Control CAPEX / OPEX budgets and justify ROI for infrastructure investments Compliance & Governance • Ensure compliance with ISO 27001 and regulatory requirements (SEBI, RBI, CERT-In, UIDAI) • Support internal, external and regulatory audits • Maintain infrastructure documentation and SOPs Team Building • Build and mentor high-performing infrastructure teams • Define roles, on-call models and succession plans • Foster a culture of ownership, accountability and continuous improvement Additional Information Required Skills & Experience • 12+ years of experience in IT Infrastructure & Operations • 3+ years in a senior leadership role • Proven experience managing large-scale, mission-critical platforms • Strong expertise in AWS / Azure / GCP, data centers and virtualization • Experience with Linux, Windows, enterprise networking, DR and BCP • Hands-on exposure to automation tools (Ansible, Terraform, scripting) • Strong understanding of ITSM / ITIL, monitoring, observability and AIOp