Company Description We’re a growing third-party logistics company where GRIT, TENACITY & A DESIRE TO WIN matter. You’ll join a collaborative, high-energy environment where your work directly helps keep freight moving and customers informed. Job Description As a Track and Trace Representative, you will be responsible for ensuring shipments remain on schedule from pickup to delivery. Your key responsibilities will include: • Enter and update shipment details with accuracy in our logistics system • Conduct daily check calls with drivers to confirm pickup and delivery progress • Monitor and track freight throughout the complete shipment lifecycle • Identify potential delays and communicate timely updates to relevant stakeholders • Collect and maintain accurate shipment documentation and records • Collaborate with Sales and Dispatch teams to resolve shipment-related issues efficiently • Manage a high volume of outbound calls, typically 100+ calls per day, maintaining professional communication standards Qualifications • Panamanian Citizens or work permit ONLY! • Advanced English — spoken and written (English language is a valuable asset) • 1-3 years of experience in logistics, dispatch, track & trace, call centers, customer service, or similar roles • Strong communication and multitasking skills • Excellent attention to detail and organizational abilities • Ability to manage multiple shipments and priorities in a fast-paced environment • Proficiency with Google Workspace and Microsoft Office • Comfortable handling a high volume of outbound calls • A proactive, team-oriented, solutions-focused mindset • High school diploma required; associate degree or higher preferred