Description JOB SUMMARY Under general supervision, but in line with established policies and procedures, provides a variety of service functions, including processing savings accounts, checking accounts, and loan transactions, cashing checks, and selling money orders and traveler’s checks. Also processes mail and night deposits, maintains account records, cross-sell services, and other duties as required. Responsible for balancing daily transactions and verifying cash totals. Allow entry and exit of authorized customers in the safe deposit area. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Accountable for representing the Bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions. • Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and completes transactions. • Comply with all BSA requirements and complete appropriate documentation. • Cashes checks and pays money from savings and checking accounts upon verification of signatures and customer account balances. Inspects all checks, bonds, money orders, savings withdrawals, etc. to determine their negotiability. • Cross-sells Bank services, explains such matters as various types of accounts and certificates, interest, and rates. Suggests the use of safe deposit boxes, traveler’s checks, etc. • Receives payments for such loans as mortgage, commercial, and installment, ensuring that payments equal the amount due and that all late charges, if applicable, are collected. Completes transactions. • Balances ATM and each day’s transactions and verifies cash totals. • Admits authorized customers in the safe deposit area, opens and closes safe deposit box rentals. • Resolve customer complaints in a tactful, effective manner by taking ownership of the problem. • Willing to cross train for other branch duties if necessary. • Performs related duties as assigned. COMPETENCIES • Interpersonal skills to represent the Bank in a positive manner in dealing with customer transactions. • Ability to learn and operate the teller software as well as other standard office equipment, including a computer, adding machine, teller machine, check writer, and typewriter. • Proficient in word processing, web skills, email and general computer aptitudes. WORKING CONDITIONS • Length of working day is unpredictable. May have to work longer hours to balance due to problems or unusually heavy customer traffic. • Required to stand for long periods when providing customer services. • Exposed to a potentially hazardous condition – robbery. Receives detailed instructions and procedures to be followed to minimize risk. Requirements REQUIREMENTS AND QUALIFICATIONS 1. A high school diploma or equivalent. 2. Completion of teller training. 3. Interpersonal skills to represent the Bank in a positive manner in dealing with customer transactions. 4. Ability to learn and operate the teller software as well as other standard office equipment, including a computer, adding machine, teller machine, check writer, and typewriter. 5. Proficient in word processing, web skills, email, and general computer aptitudes. 6. Up to two months of on-the-job-training to become familiar with departmental procedures. FNB is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, physical or mental disability, age, or veteran status.