Summary This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment. Duties Serves as a supervisor responsible for planning direction and reviewing the work of five to fifteen IT Specialists. Makes changes in organization of work or assignment of functions to positions to improve work flow and services rendered, promote job satisfaction, increase productivity. Assigns work to employees or to units or assigns employees to positions based on a selective consideration of such factors as difficulty and requirements of assignments available. Sets or participates in setting performance standards. Reviews work in progress or upon completion, production reports or other data to certain problems in accuracy. Informs employees of all aspects of DFAS personnel programs, either answering their questions on such matters or obtaining information from specialists when more technical answers are required. Qualifications Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the Basic Competency Requirements listed above, one year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-12) in the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: leading projects and teams supporting major financial and accounting information technology (IT) systems; experience with business processes surrounding the software development life cycle of IT systems, such as; analysis, design, programming, testing, deployment, monitoring, and maintenance You may qualify for consideration if meeting specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement. Education Education is not substitutable for specialized experience at this grade level.