Description About Us: Daytona Lagoon is Daytona Beach’s premier waterpark and family entertainment center. We offer a variety of attractions, including go-karts, mini-golf, a large arcade, laser tag, rock climbing, and more! We are committed to creating a fun and safe environment for our guests and employees while upholding our core values: Safety, Growth/Development, Service to Others, and Family. Job Overview: Daytona Lagoon is seeking energetic, friendly, and safety-focused Attractions Attendants to join our team. Attractions Attendants play a key role in creating exceptional guest experiences by operating and monitoring attractions, enforcing safety rules, assisting guests, and maintaining a clean and welcoming environment throughout the park. This position is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about delivering outstanding customer service Key Responsibilities: Customer Service: • Greet guests with enthusiasm and provide a welcoming atmosphere. • Answer guest questions regarding attractions, policies, procedures, and park offerings. • Resolve guest concerns professionally and escalate issues when necessary. • Provide exceptional customer service that reflects Daytona Lagoon's commitment to guest satisfaction. Dry Attraction Assistance: • Assist guests at attractions including go-karts, laser tag, mini golf, bumper cars, rock climbing, and other family entertainment activities. • Explain attraction rules, requirements, and safety procedures before participation. • Monitor attraction operations to ensure a safe and enjoyable experience for all guests. • Assist guests with loading and unloading where applicable. • Maintain attraction readiness by performing routine inspections and reporting concerns. Guest Safety: • Enforce all attraction safety rules and operating procedures. • Monitor guest behavior to ensure compliance with park guidelines. • Respond appropriately to emergencies and notify management of accidents, injuries, or operational concerns. • Maintain awareness of safety standards and contribute to a culture of safety throughout the park. Operational Support: • Maintain clean, organized, and guest-ready attraction areas. • Assist with general park cleanliness, including attraction zones, arcade areas, walkways, ponds, and common spaces. • Report equipment malfunctions or maintenance concerns promptly. • Help ensure attraction equipment and operational areas remain safe and functional. Team Collaboration: • Work collaboratively with team members and supervisors to support daily operations. • Assist with opening, closing, and daily operational procedures. • Communicate effectively with leadership regarding guest needs, safety concerns, and operational updates. • Support additional duties as assigned to help ensure a successful guest experience Requirements Qualifications: • Strong customer service and communication skills. • Ability to interact positively with guests of all ages. • Dependable, punctual, and team-oriented. • Ability to remain calm and professional in busy or challenging situations. • Willingness to learn attraction operations and safety procedures. • Ability to work flexible schedules, including weekends, evenings, holidays, and peak operating periods. • Ability to follow verbal and written instructions and take directions from supervisors and management. • Demonstrates a positive attitude, willingness to learn, and the ability to accept feedback and coaching. • Previous customer service, hospitality, recreation, entertainment, or amusement industry experience preferred. • Knowledge of family entertainment attractions such as go-karts, laser tag, mini golf, or bumper cars preferred. • Reliable transportation. Physical Requirements: • Ability to stand and walk for extended periods. • Ability to work both indoors and outdoors in varying weather conditions. • Ability to lift, carry, push, or pull light to moderate loads. • Ability to work at heights and comfortably sustain heights of at least 10 feet while performing assigned job duties. • Ability to assist guests and support attraction operations safely. • Ability to maintain awareness and focus in a fast-paced environment. Working Conditions: This role involves working in a dynamic entertainment setting with both indoor and outdoor responsibilities. Attractions Attendants interact directly with guests throughout their shift and are expected to maintain a professional, friendly, and safety-focused attitude at all times. Peak schedules include weekends, evenings, school breaks, and holidays