Success Coach
Chinese-American Planning Council Inc. · cpc-nyc.org
Brooklyn
Subscribers got this job on 23 October 2026.
New jobs reach them at 8 am and 6 pm, 5 days before they open here. Get the next one first
The job in short
Customer success coaching.
Recruitment
Details
- Found
- 5 d ago · posted 2026-10-23
- Location as listed
- Brooklyn, NY, USA
- Role
- Customer Success
- Pay (as listed)
- $24–$28 an hour
- Source
- The company’s own careers site
Full description
Job Details: Job Location: Fort Hamilton High School - Brooklyn, NY, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $24.00 - $28.00Hourly, Job Shift: Day and occasional weekends and evenings, Job Category: Admin - Clerical, ORGANIZATION DESCRIPTION
Founded in 1965, the Chinese-American Planning Council (CPC) is a social services organization advancing the social and economic well-being of immigrant and low-income New Yorkers through holistic services and community-led impact. CPC is the nation’s largest Asian American social services organization and serves as a trusted community anchor to over 80,000 community members who are served by CPC annually through 50+ high-quality programs and services across 35 sites in New York City. (For more information, please visit: https://www.cpc-nyc.org/)
PROGRAM DESCRIPTION
CPC Education and Career Services (ECS) provides dynamic programs and activities that bridge youth and adults with their highest educational, economic and leadership potential. ECS believes it is never too early or too late to start learning, which is why we use an asset-based approach to maximize clients’ current strengths. Whether in our schools, community centers, or internship sites, ECS creates equitable learning environments that promote leadership development, self-advocacy, and community building. Our programs equip clients with essential skills and experiences today so that they are empowered to take the next step tomorrow.
Project Gateway provides high school youths from participating schools advocacy opportunities to practice and grow their leadership skills, college access workshops and filed trips to help students get back on track for college, group mentoring services to build social and emotional learning skills among students, and coach them for career readiness skills as well as providing guidance for SYEP applications.
ESSENTIAL RESPONSIBILITIES
Under the supervision of the Deputy Director, the Success Coach will:
Provide support in the planning and implementation of program activities and events for afterschool programs including college readiness, mental health, leadership and advocacy skills, etc.
Provide group or one-on-one support to students on college application, financial aid application, and planning of college trips, etc.
Outreach, recruitment, and enrollment of community members to meet program allocation.
Assist with SYEP YY workshops including planning and facilitation of work readiness training, interactive projects-based learning workshops and program orientation.
Comply with all DYCD/Robin Hood policies and administrative procedures.
Provide support and/or troubleshooting to program-related inquiries.
Assist with program audits, closeout, and site visits administered from DYCD and Robin Hood.
Attend staff meetings trainings as required by CPC and DYCD/Robin Hood.
Assist with administrative aspects of the program with data entry, compiling, filing, and organizing and maintaining worksites and participants folders (hard copy or digital).
Fulfill other duties as assigned by the Deputy Director.
: QUALIFICATIONS
Education and Experience:
Bachelor’s degree in education, Social Work, Counseling or related field a plus
Experience working within youth and/or workforce development required
Skills and Competencies:
Must be culturally competent and provide services in a manner sensitive to participants’ cultural heritage and traditions, life experience, sexual orientation and gender identity.
Excellent written, communication, interpersonal and organizational skills.
Strong work ethic and demonstrated passion for working with immigrant and low-income communities, and youth development.
Knowledge of MS office applications and virtual platforms such as Zoom, Teams, and Webex.
Willingness to travel to worksites via public transportation.
Bilingual in English and Chinese and/or Spanish.
COMPENSATION & BENEFITS OVERVIEW
$24.00 - $28.00 per hour; 35 hours per week with occasional weekend hours as needed
CPC offers a competitive and comprehensive benefits package, including but not limited to generous paid time off (holiday, sick and vacation time), Medical, Dental, Vision, Basic Life Insurance Coverage, Commuter Benefits, and a 403(b) Retirement Plan.
HOW TO APPLY
Interested individuals should submit their resume, along with a cover letter addressed to Grace Wang, when applying online via CPC’s website: https://www.cpc-nyc.org/jobs or selected online job boards. All documents should be submitted as one single file. Applicants may reach out to [email protected] with any questions or further inquiries.
CPC is an Equal Opportunity Employer. CPC values a diverse, equitable, and inclusive workplace and strongly encourages women, BIPOC, immigrants, LGBTQ+, individuals with disabilities, and veterans to apply.
Customer Success jobs in Brooklyn, New York · Customer Success jobs in the United States · All Chinese-American Planning Council Inc. jobs