Job Details: Job Location: Resort - Suquamish, WA, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any, Job Category: Customer Service, PORT MADISON ENTERPRISES RETAIL Lead Barista General Position Summary: Responsible for day-to-day operation of Masi Shop Espresso Stand, including daily tasks, customer services and other activities related to the operation of the Espresso Stand. Essential Functions/Major Responsibilities: Train employees on policies, procedures and daily tasks related to Espresso stand. Provides orientation to new barista employees. Creates barista employee work schedules and submits to Manager for final approval. Monitors inventory and places orders, when necessary. Ensures inventory is put away on receiving day. Maintains stock room in orderly manner. Responsible for espresso stand month end inventory. Responsible for espresso stand special promotions. Schedules espresso stand maintenance & repairs with PME Maintenance Department and/or espresso repair person. Promotes excellent customer service. Handle any customer complaints/disputes and report to Masi Manager Secondary Functions: Oversee customer and employee relations. Other duties as assigned by Masi Manager or Assistant Manager. Specific Job Skills: Experienced in providing excellent customer service. Ability to listen and problem solve customer and/or employee complaints. Excellent math skills. Good verbal communication skills. Ability to work with a number of people at one time. Ability complete tasks in a timely manner. Ability to work with little or no supervision. Ability to work as part of a team and/or independently. Ability to work in a fast-paced environment. Qualifications: Education and/or Experience: High School diploma or GED required. One (1) year experience working in espresso stands. Job Conditions: Working conditions include working in an enclosed setting. Conditions will also include frequent interruptions or working alone. Requires being available to work evenings, weekends or when an employee calls in sick. Required to carry a pager. Physical Requirements: Ability to stand for long periods of time. Manual dexterity for use of cash registers and computers. Ability to lift 40 lbs.