Job Details: Job Location: ENM-J - Carlsbad, NM, Salary Range: Undisclosed, Position Overview: Provides leadership, technical and operational expertise and is the champion for safe, best in class service that creates customer satisfaction and company value. Responsibilities/Job Duties: Champions health, safety, environmental and service policies, standards and process improvement. Responsible for the value creation and profitability of assigned area Ensures that equipment is clean and maintained is excellent working condition. Empowered to frequently represent Estis to customers, providing technical/operation expertise in response to customer inquiries Efficiently deploys equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified geographical area Provides leadership and communication of company practices Coordinates deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area Measures and communicates teams performance against all set Metrics, develops plans for improvement where warranted Compiles and conveys job-specific information to Field Service Technicians, other Managers and/or departments within the company Coordinates work with others to minimize equipment downtime and most effectively utilize resources Evaluates direct reports and makes recommendations for Technical and soft skills training Implements, manages and communicates performance measures for area for responsibility. Accountable for implementation and execution of budget, and Operational Standards and Processes Participates in management reviews of measures with team, develops and executes action plans for improvement Must be able to work with the team in developing improved work processes for the department Performs other duties as assigned Qualifications: Exhibit strong customer service, interpersonal, coaching and leadership skills Proficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills Strong organizational, planning and scheduling, process management and negotiation skills Strong analytical abilities, mechanical aptitude combined and problem solving skills Strong Writing skills with technical subject matter and oral communication skills High school diploma or experience equivalent Specific industry knowledge and job experience Planning & Scheduling experience preferred 3+ years of experience in customer relations 7+ years of required technical experience 3+ years of supervisory experience Valid Driver’s License with satisfactory driving record Physical Requirements: Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily Ability to lift up to 80 pounds Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents Ability to communicate verbally using a telephone Working Conditions Ability to work under pressure Willingness to travel extensively driving a company vehicle Subject to outdoor environment with adjusting temperatures and climate Qualifications: