OBJECTIVE: • To serve as the primary interface with customers and prospective customers for the purpose of providing technical product and application information as well as product recommendations. • To pass along sales opportunities to the sales department in the form of pricing requests resulting from technical inquiries, and leads received. PRIMARY RESPONSIBILITIES: • Build strong product knowledge to ensure customers are provided with applicable technical and business information, including specifications, applications, features, benefits, etc. Request additional training as required. • Serve as the “voice and face of the company” through timely, friendly, professional, high-level telephone and email interaction. • Distribute leads/RFQ inquiries to appropriate sales personnel • Learn to operate and utilize company computer platforms and relevant applications • Provide feedback to marketing regarding necessary improvements to literature and other documentation as well as website content and navigation. • Provide metric reports to management as required • Abide by and support strategic marketing initiatives and company goals and values • Performs other duties as required REQUIREMENTS: • 2- or 4-Year Degree in engineering, or related technical field, or combination of education and experience • 5+ years’ experience in engineering and/or technical sales a plus • Demonstrated technical aptitude and experience • Excellent written and verbal communication skills with excellent organizational, time management and problem-solving abilities • Working knowledge of MS Office (Word, Excel, PowerPoint); CRM systems (e.g. SalesForce, HubSpot) and collaboration platforms (e.g. SharePoint, Teams) a plus • Ability and eagerness to learn product and demonstrate aptitude to understand wide range of instrument operations and applications • Multi-tasking (phones, email, projects) and strong prioritization skills required for time sensitive inquiries with minimal supervision • Professional and courteous presentation to inside and outside customers • Self-motivated, able to work in fast-paced office environment • Willing to work hours necessary to answer daily inquiries Salary Range: $73,544.00 to $91,930.00 USD Please note - this salary range is a general guideline only. Ashcroft considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills, market, and business considerations before extending an offer. Benefits offered: Medical, Dental, Vision, 401(k) match, Paid vacation, Holidays, Parental Leave, EAP, HSA/FSA/FSADC, Education Assistance, Life Insurance/AD&D, Short-Term Disability, Long-Term Disability, Legal insurance, and Care Concierge services. Ashcroft Inc. is an Equal Employment Opportunity Employer. EOE AA Vet/Disability Please note: The position requires U.S. Citizen, Permanent Legal Resident or granted Asylee/Refugee status under the Immigration and Nationality Act.