Hours: 40 Schedule: Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m. and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs. Comprehensive Benefits: ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others. Pay and Incentive Plan: $19.66 per hour In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Purpose of Position: This position is responsible to effectively and efficiently process customer transactions in a Branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results. This position is also accountable to engage in supporting the key building blocks to ESL’s success Accountabilities: Customer Experience • Provide excellent service to customers while working at the teller line or at the greeter desk. • Warmly greet customers upon arrival at the branch. • Use active listening and needs-based questions to understand the customer’s needs and financial goals. • Identify products and services to meet the needs of the customer. • Make recommendations and provide financial guidance to the customer, or refer to team member for further assistance • Show commitment to resolving customer issues in the moment • Leverage the Voice of Customer (VOC) program to document customer concerns or your experience as a team member serving customers. Operational Excellence • Effectively and efficiently process customer transactions. • Adherence to ESL policies and procedures. • Adherence to regulatory and disclosure requirements. • Follow authentication process in order to determine the identity of the customer or prospect being served. • Participate in fraud detection by validating monetary instruments presented by customers. • Accurately process work. Some common examples include, but are not limited to, deposits, withdrawals, transfers, loan payments, and account maintenance. • Comfort navigating a variety of systems required for customer support. Employee Engagement • Model ESL Core Values. • Openly accept feedback to improve performance. • Engage in continuous self-development by leveraging courses, workshops, and classes offered at ESL. • Active participation in team meetings. • Participate in and advocate for the VolunCare program. • Leverage ESL Recognition Program to show appreciation for team members. Growth and Purpose Outcomes • Serve customers who visit ESL branches. • Actively participate in coaching sessions with branch leadership to consistently improve relationship building skills, transaction processing, product knowledge, and strategies to help customers thrive financially. • Demonstrates ability to have meaningful and genuine conversations with our customers. The objective of these thoughtful conversations is to understand the customers’ immediate needs and longer-term financial goals. These discussions may ultimately result in a referral to a branch partner for ESL products and services. Referral results will be used as one indicator of success in living our Purpose – We help our community thrive and prosper. • Help the branch meet their assigned team sales targets through customer referrals for Personal Banking, Business Banking, Wealth Management, and Mortgage. Qualifications: • High School diploma or High School equivalency diploma required • 6-12 months teller experience preferred • Proficient in PC applications • Good verbal and written communications skills • People and team oriented • Prior sales experienced preferred • Maintains a high degree of flexibility in support of branch needs • Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010. #LI-KM1