Help shape a vibrant new community in Surprise, Arizona! Asante Phase 2 is a beautiful master-planned community planned for 2,780 homes, featuring a 16,000-square-foot clubhouse, resort-style amenities, fitness spaces, pools, sports courts, tot lots, and more. We’re seeking a detail-oriented and customer-focused Compliance Administrator to help uphold community standards while delivering an exceptional homeowner experience. This position provides homeowners with clear, professional guidance on CC&Rs, Architectural and Design Guidelines, compliance requirements, and architectural submittals. If you bring strong attention to detail, excellent communication skills, and a passion for helping residents, this could be the perfect opportunity for you. Position Responsibilities: • Ensures compliance with the CC&Rs and Design Guidelines to preserve, maintain, and enhance the value of the community. • Partners with homeowners to educate and ensure effective, long-term solutions. • Researches issues of non-compliance and prepares documentation for Committee/Board review. • Records and tracks compliance information through company database. • Maintains detailed records of compliance through investigations and follow up reports of non-compliance. • Investigates issues of complaints/accusations brought against second parties by homeowners and makes determinations based on these findings. • Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals. • Performs routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs and Design Guidelines. • Prepares all Courtesy notices, violation/fine notices, and documentation on all related compliance issues. • Responds to homeowner questions and concerns regarding violation notices and/or architectural response notices. • Educates homeowners, staff and realtors on proper submittal processes and compliance administration. • Reviews submittals for accuracy and completion per the community Design Guidelines and works with the Design Review committee and third-party vendor per the community Design Guidelines. • Meets with and provides ongoing education to homeowner committees. • Coordinates documentation on appeals for committee/board review. • Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance. • Monitors software database to uphold guideline standards. • Performs other related duties as directed. Knowledge, Skills & Abilities: • Ability to resolve conflict and deal with difficult customers. • Ability to multitask and prepare and process large amounts of administrative items while being detail oriented. • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. • Exceptional organization and tracking skills. • Ability to function efficiently in a high volume, fast-paced environment. • Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems. • Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels. • Excellent customer service skills. • Advanced communication skills both verbally and written. • Ability to work collaboratively and cooperatively within the department as well as with other departments. • Ability to interpret, evaluate and explain governing documents (CC&R’s and Design Guidelines) to homeowners, board members and staff members. Physical Demands & Work Environment: • Position involves sitting, standing, driving and movement throughout the day. • Utilizing a computer in an office setting. • Utilizing a personal vehicle to perform routine physical inspections of the Community.