Service Advisor Wallwork Truck Center – Fargo, ND $65k-$75k/yr. – salary position with a base pay and incentives. Monday-Friday, 8:00 AM – 5:00 PM Wallwork Truck Center is looking for a Service Advisor to join our team! We’re looking for a motivated, customer-focused member to join our team. In this role, you’ll be the key connection between customers and the technicians, ensuring every customer receives exceptional service, clear communication, and a great experience. If you enjoy problem-solving, working in a fast-paced environment, and building relationships, our team may be the fit for you! Qualifications Education & Experience • High school diploma or GED required. • At least two years of mechanical or service-related experience Skills & Abilities • Valid driver's license and acceptable driving record. • Strong customer service and communication skills. • Leadership skills and the ability to guide, support, and mentor team members. • Ability to read, understand, and follow instructions and procedures. • Ability to work independently, manage multiple priorities, and remain professional in stressful situations. • Strong organizational skills and attention to detail. Responsibilities • Welcome customers promptly and provide a friendly and professional experience. • Listen carefully to customers’ concerns and understand their service needs. • Recommend appropriate diagnostic services and repairs based on customer concerns. • Prepare accurate estimates for labor and parts using established guidelines. • Clearly explain recommended repairs, additional work, associated costs, and estimated completion times. • Build and maintain positive, long-term customer relationships. • Schedule service appointments using approved dealership systems and procedures. • Support the Service Department in coordinating technician workloads and scheduling repairs to promote efficiency, quality, and timely completion. • Monitor work in progress and follow up to ensure repairs are completed as scheduled. • Review completed work to help ensure repairs meet quality standards and customer expectations. • Verify applicable engine and chassis recalls, as well as Technical Information Bulletins (TIBs), using SIR and manufacturer systems. Benefits: • Health insurance, effective upon hire • Dental and Vision insurance • 401(k) and profit-sharing plan with 3% employer match • HSA with employer contribution • Voluntary benefit options • Paid time off (PTO), including 7 paid holidays • Employee assistance program (EAP) • Employee discounts and special events • Advancement opportunities