ESSENTIAL JOB DUTIES • Serves as a member of the Patient Care Team by providing direct patient care based upon nursing assessment and according to provider orders/protocol. • Performs pre-visit planning and intake on patients with diverse problems and medical histories. • Obtains electrocardiogram (EKG’s), vision and hearing tests, diabetic foot/monofilament tests, performs and charts POC tests. • Performs Urine Drug Screen tests for MAT(medication assistant treatment program) patients • Administers injections per care plan orders • Manages log and storage of medications used for substance use disorder treatment program • Documents & logs Maintenance of waived testing logs (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, • Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B) and other tests as needed. • Charts and applies accurate charges for all procedures/tests. • Supports the Medical Department by improving the quality of care delivery, reducing the cost per visit and improving the Care Resource patient experience. • Assists with the management and maintenance of department’s supplies/materials/equipment and logs as needed. • Assists supervisor with daily oversight, purchase orders and inventory of supplies/materials as needed. • Notifies supervisor when medical equipment needs repair or calibration. • Assists with the training of support staff (i.e. Patient Care Assistant, Laboratory Assistants, Receptionist/Medical Clerk) to ensure high-quality, and safe care. • Actively promotes patient-centered care by maintaining effective communication with patients about wait time, patient needs and expectations and patient feedback. • Escorts patient to the different areas within the medical office (check-in/out, lab, exam room). • Completes all tasks sent via EHR by the requested timeframe. • Ensures compliance with health center’s policies and procedures. • Provides nursing triage for overflow, emergency, isolation, code medical and crisis intervention patients under the supervision of the RN if needed. • Assists with covid vaccination clinic and outreach, adminstration of injections and immunizations. • Participates in meetings, audits, site visits and supports other communication efforts with external contacts as required including Joint Commission and HRSA. • Prepares rooms for clinical examination and patient procedures as directed. • Ensures materials/supplies/equipment are fully stocked and available. • Assists Medical Providers with procedures/testing and ensures proper documentation in medical record. • Performs high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelines. Quality Assurance/Compliance • Ensures examination rooms are in compliance with Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards. • Ensures proper documentation/logging and disposal of medication into the hazardous/black box. • Receives training and undergoes competency assessments based on evidence-based guidelines and manufacturer's instructions for use. Safety/Cleanliness • Ensures cleanliness of clinic area and examination rooms. • Reports any cleaning or safety observations to the Registered Nurse and/or Office Manager. • Maintains agency guidelines relating to safety, outreach and confidentiality. • Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines. • Maintains and follows infection control standards and Universal Precautions as per policy and procedure. • Provides feedback observations on risk management/safety assessments in work area to Registered Nurse and/or Office Manager. • Understands and appropriately acts upon assigned role in Emergency Code System. • Understands and performs assigned role in Agency Continuity of Operations Plan (COOP). Culture of Service: 3 C’s Compassion • Greets internal or external customer (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language • Listens to internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions Competency • Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment • Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed • Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure prompt and effective response is provided Other • Participates in training sessions and other meetings as required by the agency and/or funding sources. • Participates in agency developmental activities as requested. • Other duties as assigned.