Additional Considerations (if any): Must be 18+ - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Courtesy Clerk Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation. Core Competencies • Partnerships • Growth mindset • Results oriented • Customer focused • Professionalism Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers Positions that Report to you: None Primary Duties and Responsibilities: • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. • miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. • Makes an effort to learn customers’ names and to address them by name whenever possible. • Assists customers by: (examples include) • escorting them to the products they’re looking for • securing products that are out of reach • loading or unloading heavy items • making note of and passing along customer suggestions or requests • performing other tasks in every way possible to enhance the shopping experience • Answers the telephone promptly and provides friendly, helpful service to customers who call. • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. • Packages purchases. • Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs. • Assists customer in transporting purchases to their mode of transportation. • Helps train new courtesy clerks. • Checks prices on products. • Pulls product forward on shelf. • Brings carts in from parking lot and cart corral. • Cleans can redemption area and empties the recycle bins, where applicable. • Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room. • Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc. • Maintains strict adherence to department and company guidelines related to personal hygiene and dress. • Adheres to company policies and individual store guidelines. • Reports to work when scheduled and on time. Secondary Duties and Responsibilities: • Assists in all departments as requested (within the wage and hour guidelines). • Delivers product to customers (within the wage and hour guidelines). • Shovels, salts, and sands walkways. • Assists in other areas of store as needed. • Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. • Ability to do simple addition and subtraction; copying figures, counting and recording. • Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people. Education and Experience: No education or experience requirements. Physical Requirements: • Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents. Equipment Used to Perform Job: Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines). Contacts: Has daily contact with the general public and occasional contact with suppliers/vendors. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.