• Timekeeping for the ControlWorx Team that work at ExxonMobil complex. This requires daily reconciliation into the Tracks Exxon system. • Obtaining time approvals and material requisitions. • Receive phone calls, faxes and emails from external & internal Exxon customers which must be handled on a timely basis. Most of the time the work load will be considered as ‘heavy’. • Information handled will include RFQ’s, Processing Day to Day Repair Work, Expediting Repair Work through shops and provide customer updates per their requirements, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting. • Manage day to day repair activities with support such as purchasing parts or coordinating services. • Facilitate customer repair requirements in a clear and precise manner. • Ensure that Inside efforts are aligned with the production shop. • Support John H Carter accounting department with problem invoices, returns and general customer account information. • Work closely with and support the JHC services principals when required to do so. • Attend required and preferred training. • Source Repair Services, Product and Product information for customers. • Support CWX colleagues at all times, and especially when overload situations arise. • Accurately complete quotes, order entry and purchase orders. • Attend Turnaround meetings for large outages • Backup and support inside sales • Reduce AR past due amounts • Ensure timely invoicing and reduce backlog/SNI amounts PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to [email protected].