Position Title: Customer Account Coordinator Pay Rate: $48,300 - $64,400 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift: Salaried, Non-Exempt Full-Time Physical Location: This is a fully onsite role. 128 Crews Drive Columbia, SC 29210 The Job You Will Perform: • Communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships. • Supports Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; • Responsible for multiple accounts of small to medium customers with high complexity. • Take customer orders either directly from customers or account managers. • Place orders on a timely basis for purchases of materials and supplies to be used in production. • Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions. • Process purchase orders, coordinate account credits, and maintain customer data. • Work with production staff and utilize Witron system to achieve on-time customer deliveries. • Position is fully on-site The Skills You Will Bring: • Bachelor's degree completed, or currently enrolled in a bachelor's degree program with a confirmed graduation date of December 2026 or earlier • Prior customer relations and data entry experience preferred • Experience working in a manufacturing environment preferred • Action Oriented • Being Resilient • Customer Focus • Instills Trust