As a proud, family-owned dealership serving the DMV community for over 70 years, we are looking for a driven, customer-focused Service Advisor to join our high-volume service team. In this role, you will serve as the crucial link between our valued customers and our expert technicians, delivering a seamless, transparent, and high-quality dealership experience built on a legacy of trust. If you thrive in a fast-paced environment, have strong communication skills, and want to advance your career at a premier local dealership, we want to hear from you. Key Responsibilities: • Greet customers and assess their vehicle service needs. • Explain recommended repairs and maintenance services clearly and concisely. • Prepare accurate service estimates that include both labor and parts costs. • Communicate with technicians to relay customer concerns and confirm diagnoses. • Keep customers updated on their vehicle status and notify them of any additional issues. • Maintain detailed records of service history and customer interactions. • Ensure customer satisfaction by resolving any service-related concerns. • Promote and upsell additional services to improve vehicle performance and longevity. • Schedule service appointments and manage work orders efficiently. Requirements: • Previous experience as a Service Advisor or in a customer service role (automotive industry preferred). • Must be 18 or older and authorized to work in the United States. • Valid Driver’s license and clean driving record. • Strong knowledge of automotive repair and maintenance services. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment and handle multiple tasks. • Proficiency with computer systems and service management software. • Strong problem-solving skills and attention to detail. Benefits: • Competitive salary • Sundays off • Paid time off • Paid, on-the-job training • Medical, Dental, Vision, Short-term and Long-term Disability, and Life Insurance • 401(K) with company match • Full-Time Position • Employee discount Ability to Commute: • Fairfax, VA 22030 (Required) Work Location: In person EEOC statement: Jim McKay Chevrolet Inc. is an equal-opportunity employer and prohibits discrimination and harassment. We are committed to creating a diverse work environment and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.