Position Overview As our Scheduling Coordinator, you will serve as the Bliss Expert, supporting daily patient interactions and ensuring consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency. You will play a critical role in lead management, consultation scheduling, and front office coordination, helping patients begin treatment confidently while maintaining an efficient and organized schedule. This role is essential in creating a smooth, welcoming, and patient-centered experience that reflects the Smilebliss mission and model. Smilebliss Model Delivery Lead Management and Scheduling • Ensure timely outreach, follow-up, and scheduling of all new leads • Schedule new patient consultations and support strong show rates • Confirm upcoming appointments and follow up on missed consultations • Maintain an organized, productive schedule and accurate documentation Patient Flow and Experience • Welcome patients and support a smooth, efficient check-in and check-out process • Help ensure patients have a positive, comfortable, and confident experience • Schedule follow-up visits and support clear next steps in care • Contribute to efficient patient flow and on-time scheduling Financial Responsibilities • Collect patient balances and payments at the time of service • Post payments accurately and maintain proper records • Support daily reconciliation and financial accuracy Operations Support • Follow Smilebliss scheduling and operational protocols • Maintain accuracy in patient records and appointments • Support overall practice efficiency and team coordination Qualifications • Bilingual in Spanish and English, required • Dental or orthodontic experience preferred, but not required • Strong communication and organizational skills • Ability to multitask in a fast-paced environment • Professional, positive, and patient-focused mindset • Alignment with the Smilebliss mission and values