Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Seattle North Lynnwood is looking to hire a Guest Service Manager. If you think you'd be a great addition to our team, please apply! Benefits: • Medical, dental, and vision offered after qualification period • Competitive performance bonuses – potential for up to $1000 monthly • 401k with match offered after qualification period • Employee discounts at Hilton Hotels worldwide • Washington State Paid Sick Leave • Vacation time accrued based on hours worked • 10 paid holidays each year • Free parking Essential Job Functions: • Schedules staff based on business demand and ensure all front desk shifts are covered • Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures • Provides training, including safety training, to front desk staff • Selects or assists in the selection of front office staff and completes all new hire paperwork • Reviews front office employee performance and conducts personnel actions such as disciplinary actions, including terminations • Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and all other sensitive documents • Conducts or assists in conducting staff meetings • Adheres to all franchise and company procedures and regulations as well as standard operating procedures • Attends all operation meetings, Revenue calls, group resume and BEO meeting in a timely manner and ensure information is shared with team members • Assists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to code • Takes on projects as assigned by GM and completes them by the due date • Receives and resolves or assists in resolving guest complaints and employee concerns • Performs functions of the General Manager in their absence • Covers shifts on front desk, if needed, to maintain smooth operations • Corresponds with group contacts and travel agents to answer special requests for rooms and rates • Assists with sales and marketing efforts as directed • Answers inquiries pertaining to hotel policies and services • Assists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelines • Supports General Manager in housekeeping department operations in the absence of a Housekeeping Manager Required Education / Certifications / Work/Industry Experience: • 2+ years of work experience in hotel front desk operations • Previous customer service experience required • Previous supervisory or management experience preferred