Director of Enterprise Operations Why Join Our Team: The Arc Wayne, a parent-based organization, advocates for and supports persons of all ages with or without disabilities. We assist individuals in taking their full, independent, productive place in society through an array of quality, individualized services. Benefits: • Generous Paid Vacation Time • Sick Time • 10 Paid holidays • Insurance - Medical, Dental and Vision • Tuition Reimbursement • Paid Training • Bereavement Leave • Employee Referral Bonus • Employee Assistance Program • Retirement Plan with Agency Match • And so much more! Director of Enterprise Operations Schedule: Monday through Friday, 8 am to 4 pm with flexibility to meet program needs A Day in the Life of a Director of Enterprise Operations • Responsible for the financial performance of all assigned enterprises, including revenue growth, profitability, pricing strategies and cost control. • Establish and monitor financial benchmarks and develop corrective action plans when performance targets are not achieved. • Develop, monitor and report key performance indicators (KPIs) including revenue, profit margin, labor percentage, customer traffic, average transaction size, customer retention, and other business-specific performance measures. • Identify and pursue opportunities for new customers, contracts, partnerships, and revenue streams. • Conduct periodic business line evaluations and make recommendations regarding expansion, restructuring, consolidation, investment, or discontinuation of enterprises based on financial and mission performance. • Mentor, develop, and hold accountable enterprise managers through clearly defined operational, financial, and customer service performance expectations. • Develop and implement strategies to improve customer acquisition, customer satisfaction, brand recognition and community engagement across all business lines. • Evaluate and monitor assigned businesses to ensure responsible stewardship of organization structures. • Ensure all businesses operate in compliance with OSHA, and all other applicable safety standards and laws Minimum Qualifications, Skills and Competencies: • Bachelor's degree in Business Administration, Management, Hospitality Management, Retail Management or related field • Five years of progressively responsible leadership experience with direct profit/loss accountability • An equivalent combination of education and experience may be considered • Experience managing multiple business units, departments, locations or service lines • Demonstrated success increasing revenue, improving profitability or leading operational improvements in customer facing retail, commercial or hospitality enterprises • Experience supervising managers and leading teams • Must possess a valid NYS driver's license that meets agency authorized driver standards Vision and Core Values: Come help us be the leading provider of innovative, quality support and services promoting independence, choice, and community integration. Our organization will promote excellence at every level through an environment of mutual respect and continued professional and personal development through our core values of... • Respect • Integrity • Diversity • Innovation • Empowerment