Find your calling at Mercy! Overview Facilitate the patient/guests experiences at Mercy by providing personal, professional and compassionate service. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Located at Mercy Surgery Center SPRINGFIELD, MO FULL TIME The ideal candidate is highly organized, compassionate, and passionate about helping others navigate the healthcare system. They excel at building relationships, coordinating multiple priorities, and communicating effectively with patients, families, providers, and community partners. Successful Medical Navigators are proactive problem-solvers who thrive in a fast-paced environment and are committed to delivering an exceptional patient experience through every interaction. MINIMUM Qualifications: Education: High school diploma. Licensure: Valid Driver's License Experience: Previous experience in a Medical Office or customer service position. Other: - Critical thinking and problem solving skills. - Professional verbal and written communication skills with the ability to type 50 wpm. - Knowledge of Microsoft Office. Preferred Certifications: BLS preferred Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.