Are you passionate about helping customers, solving problems, and building strong relationships? We’re seeking a Customer Support Representative II to join a dynamic customer service team supporting products, services, and customer inquiries. In this role, you’ll serve as a key point of contact for customers and business partners, providing solutions, handling escalated issues, and delivering an exceptional customer experience. Apply today! Work Model: • On-Site What You Will Do: • Provide advanced customer and channel partner support while resolving moderately complex inquiries • Respond to customer concerns with professionalism, urgency, and accuracy • Process custom and special orders while coordinating with internal teams for successful delivery • Handle escalated customer issues and provide approvals when appropriate • Build and strengthen customer relationships through inbound and outbound communication • Document customer interactions, maintain CRM records, and schedule follow-up activities • Identify customer needs through active listening and strategic questioning • Deliver service that drives customer satisfaction, loyalty, and retention • Ensure compliance with company policies, procedures, and industry regulations • Participate in ongoing training to expand product knowledge and customer service expertise What You Will Need to Be Successful: • Strong customer service, communication, and relationship-building skills • Ability to resolve customer issues and navigate challenging situations effectively • Experience building rapport and fostering customer loyalty • Ability to identify customer needs and recommend appropriate solutions • Sales-focused mindset with an emphasis on customer service and retention • Experience in customer service, call center, sales support, or related roles • Proficiency with CRM systems and digital communication tools • Strong organizational skills and attention to detail • Ability to manage multiple priorities in a fast-paced environment • Post-secondary education or relevant training, with 1-3 years of customer-facing experience and the ability to work independently Benefits Overview: • 401k • Major health insurances • Employee Stock Ownership Plan (ESOP) • Click here for a complete list of benefits Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email [email protected].