Revenue Operations Analyst Contract Duration: 6 Months (Potential Extension/Conversion) Pay Rate: $20-$28/hr Industry: SaaS / Technology Location: Lehi, UT Work Arrangement: Hybrid (In Office Tuesdays & Wednesdays) Job Description The Revenue Operations Analyst will be a key member of the GTM Systems & Operations team, responsible for supporting internal Sales and Customer Success organizations through a ticket-based support model. This individual will take ownership of operational requests, investigate root causes, resolve issues efficiently, and collaborate with cross-functional teams to improve processes and drive operational excellence. Successful candidates are naturally curious, customer-focused problem solvers who can build strong relationships with stakeholders, navigate ambiguity, and continuously look for ways to improve workflows and team effectiveness. Key Responsibilities • Triage, troubleshoot, and resolve internal GTM operational tickets while meeting established SLA requirements • Serve as a primary point of contact for process, system, and operational inquiries from sales and post-sales teams • Investigate root causes of issues and determine appropriate solutions using established guidelines and business processes • Communicate proactively with stakeholders throughout the ticket lifecycle to provide updates and ensure resolution • Identify gaps in current workflows and recommend process improvements when standard procedures do not fit a situation • Collaborate with Revenue Operations, Sales, Customer Success, and Systems teams to support business initiatives and operational projects • Assist with system enhancements, user support, data quality efforts, and process documentation • Build trusted partnerships with stakeholders while delivering a high-quality internal customer experience Qualifications • 1-2+ years of experience in a customer-facing, operational, support, or systems-focused role • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences • Demonstrated ability to troubleshoot issues independently and exercise sound judgment • Excellent organization, prioritization, and problem-solving abilities • Ability to learn new systems, tools, and processes quickly • Customer-focused mindset with strong attention to detail and accountability • Bachelor's degree or equivalent practical experience preferred • Experience supporting SaaS organizations strongly preferred #LI-DA1 #AFHR #AFHRI