Position Summary Florida Medical Clinic Orlando Health Job Title: Front Office Assistant Schedule Hours: Monday - Friday 7:00am - 4:00pm or 8:00am-5:00PM Department: OB/GYN Location: 2352 Bruce B Downs Blvd, Suite 205, Wesley Chapel, FL 33544 **MUST BE BILINGUAL** **Travel is required based on business needs** secondary location: 7760 Curley Road, Suite 201, Wesley Chapel, FL 33545 Position Summary The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Why is Florida Medical Clinic Orlando Health your best place to work? ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. ✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs. ✅ Financial & Retirement – Up to 5% employer match on retirement contributions. ✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Responsibilities What You Will Do • Adheres and assures cmpliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards. • Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures. • Performs word processing and spreadsheet data. • Performs charge entry and cash handling. • Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. • Participates in Quality Assurance and Quality Indicator activities as assigned. • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. • Maintains a clean, safe and organized office. • Act as a Liaison to assist office billing service as requested. Qualifications Qualifications • High School graduate or equivalent. • Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system. • Knowledge of ICD & CPT. • Two (2) years’ experience in a medical office environment.