WE LOVE OUR WORK. • Greet guests warmly and create a polished, professional arrival and departure experience. • Manage reservations, waitlists, seating assignments, occupancy flow, and guest profile information using approved reservation or guest-management systems. • Coordinate VIP accommodations, special occasions, membership/locker-related guest inquiries, and guest requests in partnership with lounge leadership. • Monitor lounge pacing, seating availability, guest flow, and lobby presentation throughout service. • Communicate effectively with servers, bartenders, managers, casino team members, and guests while following chain-of-command • • Maintain awareness of lounge offerings, cigar categories, beverage offerings, events, and membership or VIP programs, where applicable. • Recognize repeat guests whenever possible and help build guest relationships through discreet, professional service. • Assist with event execution, guest communications, and operational readiness before and during service. • Uphold casino policies, property standards, union work rules, guest-service standards, and Triple 777 hospitality expectations. • Maintain professionalism and composure in a smoking-permitted cigar lounge environment. BRING US YOUR BEST. • Minimum 1–2 years of host, concierge, reservation, front desk, private club, fine dining, luxury hotel, casino, or comparable upscale hospitality experience preferred. • Strong verbal and written communication skills with a polished, professional appearance. • Ability to multitask, prioritize, and remain composed in a fast-paced casino-resort environment. • Experience with OpenTable, Resy, SevenRooms, or comparable reservation/guest profile platforms preferred. • Ability to follow verbal and written direction clearly and work within chain-of-command expectations. • Ability to work flexible schedules, including nights, weekends, and holidays. • Must be able to obtain and maintain a Michigan Gaming Control Board (MGCB) license. • Must meet all Michigan gaming regulatory, union membership, and property employment requirements. • Must be at least 21 years of age or meet applicable property requirements for the work area. STARTING SALARY $16.80 to $21.00